Keep an eye on our Facebook Page for project updates and the install process.
We will focus on the actual install challenges that we overcome to make a sucess out of the project. Also it will give us a chance to highlight some of our work.
Friday, December 31, 2010
Wednesday, December 1, 2010
Customer regrets
Occasionally customers will give us feedback on the quality of our work and how pleased they are with our efforts and the end results. Landscaping as a job can give you some great satisfaction when the project is completed.
The other day I received an eye opening email from a former customer who decided they wanted to save some money and went with another company or alledged "landscape professionals" that were recommended. The email was basically an apology about questioning our pricing and not putting stock in what it takes to get some of the work done. It went on to explain the nightmare of having to have the other company rebuild a wall several times to get it right and not completing the work in a timely manner. They went on to say they now had a good understanding of the difficulty of the work and why it cost what it cost and they would never question our pricing again.
While this is satisfying in the short term, we would prefer to have any and all of our customers just appreciate what we do and ask question if they don't understand what it takes to do a complete and professional job.
Alot of what we do is a combination of artistry, experience, skill, and knowledge all put together to come up with not only an aesthetically pleasing landscape but one that will function many years to come. I encourage anyone looking to hire a landscaper to go off recommendations and ask questions. Make sure you understand what is involved in your particular job. even if you don't fully understand what is going on it can not only enlighten you to what it takes to do the work but will give you an appreciation of the value you are getting along with the confidence you have made the right choice in having the work done. Real professionals will take the time to explain the process of what is being done. We love what we do and work to have our customers a part of their project.
The other day I received an eye opening email from a former customer who decided they wanted to save some money and went with another company or alledged "landscape professionals" that were recommended. The email was basically an apology about questioning our pricing and not putting stock in what it takes to get some of the work done. It went on to explain the nightmare of having to have the other company rebuild a wall several times to get it right and not completing the work in a timely manner. They went on to say they now had a good understanding of the difficulty of the work and why it cost what it cost and they would never question our pricing again.
While this is satisfying in the short term, we would prefer to have any and all of our customers just appreciate what we do and ask question if they don't understand what it takes to do a complete and professional job.
Alot of what we do is a combination of artistry, experience, skill, and knowledge all put together to come up with not only an aesthetically pleasing landscape but one that will function many years to come. I encourage anyone looking to hire a landscaper to go off recommendations and ask questions. Make sure you understand what is involved in your particular job. even if you don't fully understand what is going on it can not only enlighten you to what it takes to do the work but will give you an appreciation of the value you are getting along with the confidence you have made the right choice in having the work done. Real professionals will take the time to explain the process of what is being done. We love what we do and work to have our customers a part of their project.
Certifications and education are two key elements in choosing a landscape professional
If you are searching for a qualified landscape professional to maintain your existing landscape or create a new one you should always find out about the people who own the company, who train the crews and supervise the work. They should have professional certifications, college degrees or some education that shows there knowledge to get the job done efficiently and with the highest quality. Remember cost is relative to value. If you don't value your landscape then I guess it does not matter how it is done and who does it. If it is all about money then I could send someone over with a chainsaw to cut your shrubs back because you saved $100. If you just want some bushes planted in front of your house with no concern of what the plant will look like in a few years then I am sure you will get a "deal". Most people don't realize that someone with years of education and experience will think about the right plant for that location. A common mistake I see all the time is a small evergreen tree planted on the front corner of the house. Aesthetically when the plant goes in it looks good. Over time the homeowner finds out it was planted too close to the house or it is just too large for the space. The result is now the tree has to be severly pruned to fit the spot or removed because it may cause damage if left unchecked. Cost to remove large tree; several hundred dollars and now no tree to fill in a mature landscape. Plus you will have to find something new to match the existing plants, several hundred dollars more. Ouch $$$$!!!! If you had hired a trained, educated professional from the start you may have paid a few more dollars, but you would have had a plan. The right plant for the right place as well as a home that has a proportional landscape with curb appeal, will add value to the selling price of the house. All in all a wise investment when using trained professionals.
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